Returns & Exchanges

At Jaya Grocer, we are committed to providing the freshest produce and highest quality groceries. If you are not completely satisfied with your purchase due to damage or quality issues, you may request a return or exchange within 24 hours of receipt.

Return Process

• 1.
  Inspect Your Items

  Upon delivery or pickup, please immediately inspect all perishable and non-perishable goods for freshness, damage, or discrepancies.

• 2.
  Contact Customer Support

  Notify our support team within 24 hours by providing your order number and clear photos of the items you wish to return or exchange.

• 3.
  Await Verification

  Our quality control team will review your request to ensure it meets our return criteria for food safety and product integrity.

• 4.
  Receive Refund or Replacement

  Once approved, we will arrange for a replacement item to be delivered or issue a refund back to your original payment method.